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Shipping Policy

Thank you for your interest in purchasing a watch from our website, we hope that you are happy with the selection of watches & jewellery. Kindly read through our Shipping Policy and do not hesitate to contact us if you have any questions or queries.

We hand pack each item with the utmost care and attention, and send to you in discreet outer packaging with no mention of Exquisite-Luxury on the outside. So if you’re ordering a gift, or planning a surprise, you can be safe in the knowledge it will remain a secret!

Shipment Options & Delivery Charges for the UNITED KINGDOM & INTERNATIONAL shipping.

We use the ROYAL MAIL & DHL for our shipments. With the following shipping options for all orders. You will be required to make a selection on the check out page.

Shipping Options Within the UK

  • Free Shipping within the UK on Orders over £150 (Delivery within 3-5 working days) – FREE OF CHARGE
  • Royal Mail Tracked 48 with Signature (Delivery within 2-3 working days) – GBP £ 6.00
  • Royal Mail Special Delivery (Next Day Delivery Guaranteed by 1pm – Order must be placed by 12 noon) – GBP £ 12.00

Shipment Confirmation and Order Tracking Procedure

All orders are processed within 24 hours of receipt of order confirmation. Once we receive your confirmed order, we will process the order and send you 2 emails.

  • First email will contain the following 1 document.
    1) CGOA.25.xxx – Confirmed with Gratitude & Order Acknowledgement – With the full details of your order
  • Second email will contain the following 1 document.
    1) DCCI.25.xxx – Dispatch Confirmation – With the tracking number of your chosen shipping option along with Shipment & Delivery dates & Commercial Invoice – VAT Invoice of your order

Please refer the your dispatch confirmation for your tracking number. You can track your order at the following pages ROYAL MAIL & DHL

Delivery Address & PO Boxes

Delivery must be made to the Billing Address of the Payment Card. Please note that we are unable to deliver to P.O. Boxes.

Need more help?

Please email customer service at enquiries@mode9uk.com with your query.

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